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Forget about logging into multiple social accounts and manage all of your social media conversations in a single place. Take better care of your customers and followers with social inbox.
Capterra
4.7 Star Rating
G2
4.6 Star Rating
The SaaS Awards
2022 Winner
GetApp
4.7 Star Rating
Software Advice
2021 Winner
Manage your brand’s reputation on social media by monitoring and managing incoming messages from customers. Never miss a comment to build a loyal audience.
Right Tools
Master social media customer service by managing cross-channel communications in social inbox. Keep your team organized and your customers happy.
Categorize conversations for automation and reporting.
See if someone else is viewing or replying.
Respond with just two clicks by choosing from your most used replies.
Add action items as special notes within team conversations.
Support
Stay in control of all interactions on social networks. Navigate through tons of conversations in social inbox with the help of powerful filters and collaborate with your team to resolve tickets.
Stay on top of conversations by engaging customers the second their reply arrives.
Manage private messages and comments on posts from Facebook, Instagram, and Twitter.
Attach necessary files and add emojis to create comprehensive responses.
Keep a tidy inbox by categorizing messages as “assigned”, mark as done, archive.
Build a close connection with your customers with better and faster response times!
Let customers know about how much you value their loyalty.
Manually personalize comments with likes, images, and emojis.
Get a seamless customer experience.
Manage conversations and comments from all major social networks from one single dashboard.
Rifle through heaps of conversations to land on the right ones saving you precious time.
Watch in real time as conversations unfold with instant replies and sync from the parent platform.
Save your favourite interaction for your team to be viewed or resolved at a later time.
See detailed information e.g. Name, email, picture location of people sending you messages.
Add internal notes for your team to pick up on conversation history without ready the whole transcript.
With our mobile app, you can quickly respond to all of the social media conversations on your Android or iOS device. Be fast and efficient!
Stay informed about the activity on your page. Get instant notifications for messages and comments in your email, browser, and mobile device.
Find what you need with a quick search. Use keywords, profile names or headings to dig out a particular conversation you are looking for.
Tune your social strategy to perfection with actionable insights from your social channels. Share your social successes with the team and clients through gorgeous automated reports. Benchmark your performance against top competitors in your niche to stay ahead.
Over 14,500+ happy customers and counting.
Experience an organized workflow to plan, organize and schedule your social media posts. Discover, brand, and share the best content with your audience. Increase your productivity and boost social engagement.
Content planning
AI writing assistant
Approval workflow
Competitor analytics
Team collaboration
Automated reports