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Social Inbox

A complete social media customer service tool

Forget about logging into multiple social accounts and manage all of your social media conversations in a single place. Take better care of your customers and followers with social inbox.

14 days free trial - No credit card required.

Integrated with

Capterra

4.7 Star Rating

G2

4.6 Star Rating

The SaaS Awards

2022 Winner

GetApp

4.7 Star Rating

Software Advice

2021 Winner

Unified inbox for rapid response

Manage your brand’s reputation on social media by monitoring and managing incoming messages from customers. Never miss a comment to build a loyal audience.

Social Inbox
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Right Tools

Equip your social media team with the right tools

Master social media customer service by managing cross-channel communications in social inbox. Keep your team organized and your customers happy.

Assignment

Assignment

Categorize conversations for automation and reporting.

Collision detection

Collision detection

See if someone else is viewing or replying.

Saved replies

Saved replies

Respond with just two clicks by choosing from your most used replies.

Notes

Notes

Add action items as special notes within team conversations.

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Support

A faster and powerful way to support your social customers

Stay in control of all interactions on social networks. Navigate through tons of conversations in social inbox with the help of powerful filters and collaborate with your team to resolve tickets.

 Reply in real-time

Reply in real-time

Stay on top of conversations by engaging customers the second their reply arrives.

All accounts in one platform

All accounts in one platform

Manage private messages and comments on posts from Facebook, Instagram, and Twitter.

Craft the best reply

Craft the best reply

Attach necessary files and add emojis to create comprehensive responses.

Organization

Organization

Keep a tidy inbox by categorizing messages as “assigned”, mark as done, archive.

High engagement with customers

Build a close connection with your customers with better and faster response times!

  • Let customers know about how much you value their loyalty.

  • Manually personalize comments with likes, images, and emojis.

  • Get a seamless customer experience.

Supported networks

Facebook

Facebook

  • Direct messages
  • Comments on posts
  • Comments on ads
  • Visitor posts
  • Reviews
Twitter

Twitter

  • Direct messages
  • Tweets
  • @mentions on public tweets
Instagram

Instagram

  • Direct messages
  • Comments on posts
  • Comments on ads
Linkedin & GBP

Linkedin & GBP

  • DM's on LinkedIn
  • Reviews on GBP
  • @mention companies on LinkedIn pages

What's included

Cross channels inbox

Cross channels inbox

Manage conversations and comments from all major social networks from one single dashboard.

Powerful filters

Powerful filters

Rifle through heaps of conversations to land on the right ones saving you precious time.

Real-time communication

Real-time communication

Watch in real time as conversations unfold with instant replies and sync from the parent platform.

Bookmarking

Bookmarking

Save your favourite interaction for your team to be viewed or resolved at a later time.

Client bio

Client bio

See detailed information e.g. Name, email, picture location of people sending you messages.

Notes

Notes

Add internal notes for your team to pick up on conversation history without ready the whole transcript.

On-the-go management!

On-the-go management!

With our mobile app, you can quickly respond to all of the social media conversations on your Android or iOS device. Be fast and efficient!

Notifications

Notifications

Stay informed about the activity on your page. Get instant notifications for messages and comments in your email, browser, and mobile device.

Search

Search

Find what you need with a quick search. Use keywords, profile names or headings to dig out a particular conversation you are looking for.

14,500+ happy customers across industries use ContentStudio

No credit card required
14 days free trial
24/7 customer support

More features

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Publish

Tune your social strategy to perfection with actionable insights from your social channels. Share your social successes with the team and clients through gorgeous automated reports. Benchmark your performance against top competitors in your niche to stay ahead.

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Discover

Search top-performing content from the web to create your own content feed. Keep your social channels fresh with trending content and establish yourself as an industry leader.

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Analyze

Tune your social strategy to perfection with actionable insights from your social channels. Share your social successes with the team and clients in the form of gorgeous automated reports. Benchmark your performance against top competitors in your niche to stay ahead of the competition.

What our customers say

Rated the #1 SMM platform

Highest User Adoption
CtaBackground

14 days free trial - No credit card required.